From Foz to Pinhão Cruise

Up to 48 hours before the date reserved: refund of 50% of the total amount or scheduling of a new date (upon availability and within a maximum period of 3 months).
Between 48 hours and 24 hours before the booked date – There is no refund, but there is the possibility of scheduling a new date (upon availability and within a maximum period of 3 months).

No-show on the day of the experience – no refund or possibility of scheduling.
The expenses of cancellation can add extra costs that Douro Royal has to pay, such as catering or other services provided by a third part.

The company reserves the right to cancel, postpone or change any trip or itinerary, whether due to weather conditions adverse to navigability, mechanical problems that may jeopardize the safety of passengers, among other reasons, without penalty for Douro Royal, Lda. In these cases, the trip or itinerary will be scheduled for a new day.