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Privacy Policy

Portugal by Wine

Privacy Policy
Privacy Policy

The Privacy Policy set forth herein aims at informing all users of the Portugal by Wine platform of the general rules regarding the confidentiality and the processing of the personal data we collect. These procedures are carried out in strict compliance with the Personal Data Protection Act (Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016).
The rules described in this Privacy Policy apply to all the services made available online, by email or by telephone.
Portugal by Wine may amend the terms of the Privacy Policy, so you should visit this page regularly, in order to be aware of the latest version.
Please read this document carefully, as by using the platform, you acknowledge to agree to the terms described herein, and you also authorize the collection, use and disclosure of your personal data, in accordance with the rules laid down in this document.

 

 

1. Personal Data Collection
The content on the platform may be accessed without having to provide any personal information. However, to make reservations, rankings, comments or to exchange messages directly with partners, you will need to create a user account and submit some personal information.


User Registration
User registration enables you to access the booking process and rank the purchased services. You will be asked to complete an online form with your personal data, including your name, taxpayer number, address, telephone, email, username, password, etc. After completing the form, you will be emailed a confirmation link that will allow you to validate your registration. By registering, you automatically subscribe to our Newsletter.

 

Reservation Process

When making a reservation on the platform, you will be asked to complete a form with your personal data, including your name, taxpayer number, address, telephone, email, and, for some payment methods, the information of your credit/debit card (type of credit card, number, CVC code, expiration date, and cardholder name), or the email associated with your PayPal account, as well as, if available, your reservation preferences and special requests. It should be noted that the payment data of the reservations paid by credit card are processed solely by PayPal and are only stored with the client's consent. This information is required to process, complete and validate your reservation (this includes sending you a confirmation email for your reservation). For refunding purposes, additional information such as bank identification number may be requested, whenever the customers do not provide their payment information.
Rating and Reviews
Upon completing a reservation, you agree to be invited, by e-mail, to fill out a rating form for both the experience and the service provider. The email will be sent immediately after the date you redeem the service. You also agree that the information can be posted on the experience page on the platform.

 

Newsletter Subscription
To subscribe to our Newsletter you will be asked to fill in the e-mail field with your email address. You will receive news, special offers or other information related to the topic Enotourism in Portugal.
If you wish to cancel the subscription of the Newsletter, you can do so at any time, through a link available in the Newsletter.

 

Direct Messages
To request information directly to the service providers, you must register on the platform, by creating a user account, where you will have to enter the personal data mentioned above. You can then fill out a free message form with no character limit and send it to any partner in the platform.

 

Live Chat
Messages exchanged with Portugal by Wine via Live Chat are automatically encrypted by the system. The Live Chat service provider (www.livechatinc.com) is responsible for the SSL certificate. These messages are believed to be of a private nature, so Portugal by Wine cannot transmit them to third parties. They may, however, be stored for a limited period of time on the company servers that provide the Live Chat feature.
By using these services on the platform, you acknowledge and agree to the transfer of your personal data to the service providers you have reserved.
Portugal by Wine will only use your data while performing the selected services for which they were provided. They will not be made available to other entities nor used to send irrelevant information.

 

2. Automatically Collected Data
While using the platform, some browsing information is automatically collected, such as your IP address, the browser, the operating system you use on your computer or mobile device, your location, the pages you visit, the length of time you spent on them, the way you entered the site (search, social networks, ads), or the selected languages.
Based on this type of information, you may receive related offers on the platform, in social networks, or via e-mail.

 

3. Personal Data Protection
In order to protect and safeguard your personal data, Portugal by Wine uses procedures and security systems that comply with the applicable legal rules set out by the Personal Data Protection Act. Your data is processed, encrypted and sent to partners through the Secure Socket Layer (SSL) technology. Our SSL certificate has been issued by the company ..... with the reference 00000.
Our servers are protected against unauthorized access by a "firewall" system and security systems that prevent their misuse.
Your credit card information is never stored on our servers. Your credit card information may be stored on the PayPal servers if you agree and allow it in order to facilitate future payments. If you do not agree to it, PayPal will only process the transaction without storing any information about your credit card.
All the service providers on the Portugal by Wine platform commit to comply with the adequate security procedures regarding the protection of your confidential information, in accordance with the norms set out by the Personal Data Protection Act.

 

4. Cookies
Cookies are short text files stored in your computer through the browser, which contain information related to your preferences or behaviors, such as the pages you have visited, searches, clicks, date/time, not including your personal data.
Cookies improve your experience as a user of the platform; nevertheless, you can disable some or all of the cookies in your browser at any time, if such is your intention. However, please be aware that blocking cookies might disable important features and cause the Portugal by Wine platform not to work properly.

 

5. Control over your data
You will always have the right to review, change, or remove the personal data you added to our database. You can request such information or any other clarification about our Privacy Policy through the e-mail: info@portugalbywine.com. The storage period for your data will be three years after your last access to the user account.

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